Returns policy
What to do if an item arrives damaged, faulty or incorrect.
Last updated:
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you're entitled to a replacement or refund. If a problem is not a major failure, we will fix it or replace the item within a reasonable time. Nothing in this policy limits your rights under the Australian Consumer Law.
Damaged, faulty or incorrect items
If your order arrives damaged, is faulty, or isn't what you ordered:
- email support@essentialpeptides.com.au as soon as you can after delivery;
- include your name, the product and quantity, and a description of the problem;
- attach photos of the item and packaging if you can.
We'll reply with the next steps. Depending on the problem, we'll offer a replacement or a refund. If we need the item back, we'll explain how to return it, and we'll cover the reasonable cost of returning a damaged, faulty or incorrect item.
Refunds
Where a refund applies, we'll refund the amount you paid using the original payment method where possible.
Contact
For any question about returns, email support@essentialpeptides.com.au.